RETURNS, WARRANTY & EXCHANGES

SATISFACTION GUARANTEED

At Kids Bikes Canada, we’re committed to making sure you’re happy with your purchase. We stand behind the quality of the products we sell and aim to make returns, exchanges, and warranty support as simple and transparent as possible for both online and in-store purchases.

If you have any questions, please contact us at info@kidsbikescanada.ca or use the live chat feature on our site.

RETURNS

• Items may be returned within 60 days of delivery for a refund.

• Returned items must be:

  • Unused

  • In brand-new condition

  • In original packaging with all tags and accessories included

   

• Items returned without original packaging or showing signs of use will be eligible for store credit only, at our discretion.

CANCELLATIONS

 

• Orders canceled after payment may be subject to a 3% credit card processing fee.

• Orders placed using Klarna cannot be canceled once submitted.

RETURN SHIPPING & LABELS

To request a return shipping label, please use the live chat feature on our site.

Return Fees

• No return fee will be charged if:

   

  • The item was shipped incorrectly, or

  • The return is due to an error on our part

   

• For all other online returns:

  • $20 return fee will be deducted from the refund

   

• Bicycle returns are subject to a $150 return fee, which covers inspection, handling, and restocking

WARRANTY

All products sold by Kids Bikes Canada are covered by their manufacturer’s warranty, where applicable. Warranty coverage, terms, and duration vary by brand and product.

To start a warranty claim, please use our live chat or email us!

• Your order number

• Photos (if applicable)

• A brief description of the issue

 

Our team will respond as quickly as possible.

EXCHANGES

 

• Exchanges for a different size, color, or model are welcome, subject to availability.

• Items must meet the same condition requirements as returns (unused, original packaging).

• Return shipping and applicable fees may apply.

NON-REFUNDABLE & FINAL SALE ITEMS

 

The following items are not eligible for return or exchange:

 

• Gift cards

• Items discounted 20% or more (final sale)

• Used or ridden items

• Undergarments or hygiene-sensitive items

• Bicycles are generally final sale, unless otherwise stated

HOW TO START A RETURN OR EXCHANGE

Online Orders

Use our live chat feature with order number to begin the process.

In-Store Purchases

Bring the item and original receipt to the store where the purchase was made.

POLICY NOTES

 

• This policy applies to purchases made through Kids Bikes Canada, online or in-store.

• Policies are subject to change without notice.

• The most up-to-date version will always be available on our website.